Returns / Resizing Information
We will be happy to resize your Alphabracelet for free ( ** Conditions apply ) if returned within 30 days of purchase – you just pay shipping costs. Email us as soon as possible to advise that the jewellery is being returned and the required adjustment to be made. If after 30 days you wish your bracelet to be resized, a restringing fee of $10 per bracelet strand and $20 per necklace strand is applicable – plus shipping costs.
It is very important to package the jewellery against damage if returning it for resizing or replacement – use bubble wrap or similar packing material.
Additional cost will be incurred if any components need to be replaced due to damage in transit.
Please note that registered post is recommended if posting your Alphabracelet jewellery item to us for resizing or restringing.
** Your Alphabracelet will be resized for free if within the same sizing range.
eg. Child bracelet ordered at 14.5 cm and needs to be resized to 15.5 cm – you just pay shipping costs.
If the bracelet is to be resized to the next size range (eg Baby bracelet ordered at 14 cm and needs to be resized to 15 cm ) then a fee of $10 applies, plus shipping costs.